Tall Storage Cabinet, 35 x 30 x 160 cm, Sage Green and Natural Wood

At Wilorentha (“Wilorentha,” “we,” “us,” or “our”), we strive to provide clear shipping information and a reliable delivery experience for our furniture and home furnishing customers. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, tracking services, and procedures for addressing shipping-related concerns.

By placing an order through our website, you acknowledge that you have had the opportunity to review this Shipping Policy. Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

1. Shipping Coverage

I. Wilorentha currently ships eligible products to deliverable addresses within the United States. We do not currently offer international shipping to destinations outside the United States.

II. Delivery availability may depend on the destination address, product dimensions, shipment weight, carrier service coverage, and other logistical restrictions. Certain remote locations, restricted delivery areas, or addresses that cannot accommodate the applicable shipment may be unavailable.

III. Customers must provide complete and accurate delivery information, including the recipient’s full name, street address, apartment or unit number when applicable, city, state, and ZIP code. A valid telephone number may be requested when necessary to coordinate delivery.

IV. If we determine that an order cannot be delivered to the address provided, we will contact the customer to discuss available alternatives. If a suitable delivery arrangement cannot be established, we may cancel the affected order and issue an applicable refund.

2. Shipping Fees and Applicable Taxes

I. Standard shipping charges are based on the merchandise subtotal of the order, subject to the applicable shipping terms displayed at checkout. Orders with a qualifying merchandise subtotal of $89.00 or more, including exactly $89.00, qualify for free standard shipping. Orders with a merchandise subtotal below $89.00 are subject to a flat standard shipping fee of $8.90.

II. The merchandise subtotal used to determine shipping eligibility excludes shipping charges and applicable taxes. Any discount, promotional offer, or other adjustment that affects the qualifying merchandise subtotal will be reflected according to the applicable checkout calculation. Customers should review the final order summary before completing payment.

III. The shipping fee applicable to an order will be displayed at checkout before payment is submitted. If a product, destination, or delivery arrangement is subject to a shipping restriction or a different disclosed charge, the applicable terms presented before purchase will govern that shipment.

IV. We calculate and collect sales tax where required by applicable law. The tax amount may vary according to the delivery destination, taxable product classification, and other legally relevant factors. Any applicable sales tax will be presented in the order summary before the customer completes the purchase.

V. We do not intentionally impose undisclosed mandatory shipping charges. If a material change to the shipping arrangement or cost becomes necessary before an order is accepted, we will communicate the applicable terms and obtain the customer’s agreement where required.

3. Order Processing Time

I. Our standard order processing time is approximately 1–3 business days after an order has been successfully submitted and payment has been confirmed.

II. Processing time covers order verification, inventory or fulfillment coordination, shipment preparation, and arrangements for carrier collection. It is separate from the transit time required for a carrier to transport the shipment to the delivery address.

III. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing may take longer if an order requires additional verification, a product is temporarily unavailable, or circumstances arise that affect fulfillment.

IV. We make reasonable efforts to process orders within the stated timeframe. Customers will be contacted using the available order contact information if a material processing issue is identified that may affect the expected shipment timeline.

V. Customers should ensure that their order details and contact information are accurate. If additional information is reasonably necessary to process an order, the customer may be asked to provide it promptly.

4. Estimated Delivery Time

I. Our standard estimated delivery timeline consists of approximately 1–3 business days for order processing and 5–8 business days for carrier transit after the shipment has been handed over to the carrier.

II. Based on these estimates, the anticipated total delivery time is approximately 6–11 business days from order processing commencement through delivery. This estimate is intended as a general planning guide and is not a guaranteed delivery date.

III. Actual delivery times may vary according to the destination, product dimensions and weight, carrier capacity, transportation schedules, weather, operational disruptions, delivery access restrictions, and other circumstances affecting shipment handling.

IV. Furniture and other bulky products may require additional coordination or specialized delivery arrangements. Where a particular product has a different processing time, delivery estimate, or service requirement, the information disclosed on the applicable product page or at checkout should be reviewed before purchase.

V. We will make reasonable efforts to communicate material shipping delays when we become aware of them. If we cannot ship an order within the applicable promised timeframe, we will provide the required delay notice and explain the available options, including cancellation and a prompt refund where required by applicable law.

VI. Our stated delivery estimates must be supported by our actual fulfillment capabilities. We do not represent that a shipment will arrive within a particular period when we lack a reasonable basis for that estimate.

5. Shipping Carriers and Delivery Services

I. Depending on product requirements, destination, shipment dimensions, and service availability, we may use established carriers such as DHL Express, UPS, or FedEx. The carrier selected for a particular order will depend on the actual shipping arrangement.

II. Carrier availability may vary by destination and shipment type. The carrier assigned to an order will be identified in the shipping confirmation or tracking information when available.

III. Standard shipping does not automatically include furniture assembly, installation, removal of existing furniture, packaging removal, room-of-choice delivery, or other premium services unless the applicable product page, checkout, or written order confirmation expressly states that such services are included.

IV. Customers should review any delivery instructions, access requirements, appointment arrangements, or signature requirements communicated for their shipment. If a delivery requires special access or coordination, customers should ensure that the necessary arrangements can be made.

V. We will provide reasonable assistance with shipping inquiries and, where appropriate, coordinate with the relevant carrier to investigate delivery concerns.

6. Order Confirmation and Shipment Tracking

I. After an order is placed successfully, customers should receive an order confirmation containing relevant purchase information. Shipping confirmation and tracking information will be provided when the order has been prepared for shipment and the relevant details are available.

II. Customers may check their shipment status through the Order Tracking page on our website, where available, by entering the requested order information and the email address or telephone number associated with the order.

III. Tracking information may not become available immediately after a shipping label is generated. The carrier may need time to collect, receive, and scan the package before its tracking system displays an update.

IV. A temporary absence of tracking updates does not necessarily mean that a shipment has been lost. If tracking information remains unavailable or appears inconsistent with the expected delivery progress, customers may contact our support team for assistance.

V. Customers should retain their order confirmation and tracking details until the order has been delivered and the products have been inspected.

7. Shipping Problems, Damaged Items, and Missing Deliveries

7.1 Damaged or Incorrectly Delivered Products

I. Customers are encouraged to inspect delivered products and packaging as soon as reasonably possible. If a product arrives damaged, defective, incomplete, or different from what was ordered, customers should contact us promptly so that we can review the issue.

II. To help us assess the situation, customers may be asked to provide their order number, a description of the issue, photographs of the product and packaging, and other reasonably relevant information.

III. We will review the available information and determine an appropriate resolution in accordance with the circumstances, our applicable return and refund terms, and applicable law. Depending on the issue, available remedies may include replacement, repair where appropriate, return, or refund.

IV. Customers are encouraged to document visible damage to the outer packaging before accepting delivery where inspection is possible. If the carrier provides a procedure for recording visible damage or delivery exceptions, customers may use that procedure where appropriate.

V. Any request for assistance will be assessed individually. Nothing in this section creates an automatic waiver of customer rights because a customer did not report an issue within a particular period, and no reporting recommendation overrides any mandatory legal right.

7.2 Lost Packages and Delivery Confirmation Disputes

I. If tracking indicates that a shipment may have been lost, has remained undelivered beyond the applicable estimate, or has been marked as delivered but cannot be located, customers should contact us so that we can review the available shipping information.

II. When tracking shows “delivered” but the customer has not received the package, customers may check the stated delivery location, household members, building management, or other reasonably accessible delivery locations where applicable.

III. Customers may contact us with their order number and a description of the issue. We may review carrier tracking records, delivery confirmation details, and other relevant information and coordinate with the carrier when appropriate.

IV. A carrier delivery confirmation does not, by itself, prevent a customer from reporting non-receipt. Each report will be evaluated based on the available facts and applicable legal requirements.

7.3 Delayed Shipments

I. If we determine that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide the required notice explaining the delay, any revised shipment information reasonably available, and the customer's applicable options.

II. Depending on the circumstances and applicable law, customers may be offered the opportunity to consent to a shipping delay or cancel the affected order and receive a prompt refund.

III. Where applicable law requires express consent to a delay, we will not treat silence or failure to respond as consent. We will process cancellations and refunds in accordance with the applicable legal requirements.

IV. If we cannot fulfill an order and elect not to ship it, we will notify the customer and arrange an applicable refund. We will not rely on a general delay disclaimer to avoid legally required cancellation or refund obligations.

8. Address Changes, Order Changes, and Cancellation Requests

I. Customers who need to correct a shipping address or request a change to an order should contact us as soon as possible. We will assess whether the requested change can be accommodated based on the order's processing and fulfillment status.

II. Before an order is shipped, an address correction or other change may be possible, but it is not guaranteed. Additional verification may be necessary to protect the order and prevent unauthorized changes.

III. Once a shipment has been handed over to a carrier, rerouting, address changes, or delivery cancellation may be restricted by the carrier and cannot be guaranteed. Any additional charge will be communicated before proceeding where reasonably possible.

IV. Order cancellation requests are subject to the order's status and our applicable cancellation terms. Customers should refer to our Cancellation Policy for additional information. Nothing in this Shipping Policy eliminates cancellation or refund rights provided by applicable law.

V. If an order cannot be shipped within the applicable promised timeframe, the customer will be offered the legally required options for a delay or cancellation, regardless of any general restriction on routine cancellation requests.

9. Delivery Address Accuracy and Failed Delivery Attempts

I. Customers are responsible for reviewing the delivery address and contact information entered during checkout. Incomplete or inaccurate information may result in delays, unsuccessful delivery attempts, additional carrier handling, or the return of a shipment.

II. If a delivery issue arises because the supplied address is incorrect or incomplete, we will make reasonable efforts to help identify an available solution. The outcome may depend on carrier restrictions, whether the shipment has already been dispatched, and whether a correction can be made.

III. If a carrier returns a shipment because delivery cannot be completed, we will review the circumstances with the customer and determine the available options. Any reshipping charge, refund adjustment, or other financial consequence will be assessed based on the actual circumstances, applicable disclosed terms, and applicable law.

IV. We do not automatically assume responsibility for every failed delivery caused by inaccurate information supplied by a customer. However, we will review each case individually and will not apply this provision to exclude any responsibility that cannot lawfully be excluded.

V. Customers should contact us promptly if they discover an address error or receive a carrier notification requiring additional delivery information.

10. Delivery Instructions and Receipt of Furniture

I. Customers should ensure that the delivery location is accessible and suitable for receiving the ordered furniture, including consideration of doorways, elevators, stairways, loading access, and other relevant physical restrictions.

II. Where the carrier requires a signature, delivery appointment, or other receipt procedure, customers should follow the applicable instructions communicated for the shipment.

III. Customers are encouraged to document visible packaging damage and retain relevant delivery records. If a product appears damaged upon arrival, customers should contact us with the relevant information so that we can review the matter.

IV. Delivery arrangements, including whether a shipment is delivered to the doorstep, curbside, a designated entrance, or another location, may depend on the selected carrier service and the terms disclosed for the particular product or order.

V. Unless expressly included in the applicable product description or order confirmation, customers should not assume that delivery includes assembly, installation, disposal of packaging, removal of existing furniture, or placement in a specific room.

11. Shipping Charges, Refunds, and Related Policies

I. Any refund arising from a cancelled order, an undeliverable shipment, or another shipping-related issue will be handled in accordance with the circumstances, the applicable order terms, and applicable law.

II. Shipping charges, return shipping costs, and any applicable refund adjustments will be determined under the relevant policy and the specific facts of the transaction. We will not apply a general shipping provision to override a mandatory refund obligation.

III. For information about product returns, eligible refunds, and the return process, please review our Return and Refund Policy.

IV. For information about accepted payment methods and payment-related matters, please review our Payment Policy.

12. Contact Information

For questions regarding shipping charges, order processing, tracking information, delivery arrangements, or shipment problems, customers may contact Wilorentha through the following channels.

Wilorentha

Address: 8805 Warwick Shore Xing, Orlando, FL 32829, United States

Telephone: +1 (407) 364-8519

Email: care@wilorentha.com

Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)

When contacting us about an existing order, please include the order number and a clear description of your inquiry. Providing relevant photographs or tracking information where appropriate may help us investigate and respond more efficiently.

13. Related Policies and Additional Information

For a complete understanding of your purchase, delivery arrangements, and rights when using our website, please review the following policies and information pages.

I. Shipping Policy

II. Return and Refund Policy

III. Cancellation Policy

IV. Terms and Conditions

V. Privacy Policy

VI. Cookie Policy

VII. Payment Policy

VIII. Legal Notice

IX. About Us

X. Contact Us

At Wilorentha, we want you to shop for furniture with confidence. This Return and Refund Policy explains our commercial return window, return authorization requirements, shipping costs, refund processing, exchanges, and our two-year product conformity warranty.

Our goal is to handle every request fairly, communicate clearly, and provide solutions consistent with our stated policies and applicable consumer protection laws.

1. Return Eligibility and Notification Period

Wilorentha offers a 30-calendar-day commercial return and exchange window beginning on the date the order is delivered to the shipping address provided by the customer.

To request a return or exchange, you must notify our customer support team within this 30-calendar-day period. The date of delivery will be determined using available carrier tracking information or other reasonable delivery records.

Customers must ship the returned product within 14 calendar days after receiving the return authorization and the necessary return shipping instructions, unless otherwise agreed in writing or required by applicable law.

Submitting a request within the commercial return window does not automatically guarantee approval of every change-of-mind return. Eligibility depends on the reason for the request and the applicable conditions described below.

This 30-day commercial return window does not shorten any mandatory rights or remedies available under applicable law, including rights that may apply to defective, misdescribed, or nonconforming goods.

2. Eligible Return and Exchange Reasons

Customers may submit a return or exchange request for the following reasons.

I. Visible Damage or Appearance Defects: The item arrives with significant scratches, dents, cracks, broken parts, or other material defects that were not disclosed in the product listing.

II. Quality or Functional Defects: The item has a manufacturing defect, structural problem, or functional failure that materially affects its intended ordinary use.

III. Unusual Odor or Material Color Differences: The item has an unusually strong or persistent odor attributable to a product defect, or its color differs materially from the product presentation beyond reasonable variations caused by lighting, photography, or display settings.

IV. Incorrect or Incomplete Orders: The item received is materially different from the item ordered, including an incorrect model, materially different specifications, or missing components represented as included in the purchase.

V. Change of Mind: You no longer want the item or have changed your purchasing decision. Change-of-mind returns are subject to the commercial return window, item-condition requirements, and return shipping costs described in this policy.

For claims involving damage, defects, or incorrect items, please provide photographs, video, or other relevant information where reasonably available. We may request additional details to identify the order and assess the issue. A lack of photographs or video will not, by itself, automatically determine the outcome of a claim.

3. Return Request and Authorization Procedure

I. Contact Our Support Team: Email care@wilorentha.com or call +1 (407) 364-8519 within 30 calendar days after delivery. Please provide your order number, proof of purchase where available, the reason for the request, and relevant supporting information.

II. Receive Written Instructions: Our support team will review your request and provide the outcome and next steps. If the return is authorized, we will confirm the designated return address, shipping method, applicable shipping costs, and any special handling instructions.

III. Prepare and Ship the Item: Follow the instructions provided by our support team and hand the authorized return to the designated carrier within 14 calendar days after receiving both the return authorization and the necessary return shipping instructions, unless otherwise agreed in writing or required by applicable law. Please package the item securely, include the relevant components and accessories, and retain proof of shipment.

IV. Inspection and Resolution: After receiving the return, we will assess the item's condition and the reported issue. We will communicate the outcome and, where a refund is approved, initiate it according to Section 6 of this policy. Inspection will not eliminate rights or remedies that cannot lawfully be excluded.

Please do not send a return to an address that has not been confirmed by our support team. If you have already shipped an item or encounter a problem with the return label, contact us promptly so we can help resolve the issue.

4. Return Shipping Costs and Large-Item Estimates

Return shipping responsibility depends on the reason for the return.

I. Defective, Damaged, or Incorrect Items: For a verified product defect, material damage, incorrect item, or other covered nonconformity, Wilorentha will arrange or reimburse reasonable return shipping costs, including appropriate handling arrangements for large items, subject to the circumstances and applicable law. Customers should contact us before arranging their own return shipment so that we can provide the appropriate instructions.

II. Change-of-Mind Returns: For a return that is not caused by a product defect, damage, incorrect shipment, or other issue attributable to Wilorentha, the customer is responsible for the applicable return shipping cost, provided that the charge and its basis have been properly disclosed before purchase where required.

III. Estimated Return Shipping Cost: For eligible standard return arrangements, the estimated return shipping cost is approximately $8.00–$10.00 per item. This is an estimate, not a guaranteed flat rate. Actual costs may vary according to package dimensions, weight, pickup location, delivery location, carrier pricing, and handling requirements.

IV. Bulky Furniture and Special Handling: Large, heavy, oversized, or freight-shipped furniture may incur return transportation or collection charges substantially higher than the standard estimate. Where a higher charge may apply, we will disclose the applicable estimate or available shipping arrangement before the customer commits to a chargeable return, to the extent reasonably practicable and required by law. Customers should review the product listing, applicable checkout disclosures, and return instructions before purchasing.

V. Original Delivery Charges: For a change-of-mind return, original delivery charges, if any, will be handled according to the disclosed order terms and applicable law. Where a refund is required because of a covered defect, incorrect item, or other qualifying failure, applicable delivery charges and return costs will be handled in accordance with the circumstances and legal requirements.

VI. Return Labels: If Wilorentha provides a prepaid return label or arranges carrier collection, the applicable arrangements and any customer responsibility for shipping costs will be communicated during authorization. Do not assume that a prepaid label is included in every package unless this is expressly confirmed for your order.

5. Item Condition and Exchange Policy

For a change-of-mind return, the item should be returned in a condition suitable for inspection, with its included components and accessories. Please avoid assembly, use, modification, or handling beyond what is reasonably necessary to examine the item, and include the original packaging where reasonably available.

If an item has been used, assembled, damaged, or materially altered beyond what is reasonably necessary for examination, we may assess whether the condition affects eligibility for a discretionary change-of-mind return and whether any deduction is permitted by applicable law. We will not automatically reject a claim for a defective or incorrectly supplied item merely because the original packaging is unavailable.

I. Requesting an Exchange: Contact care@wilorentha.com or +1 (407) 364-8519 within the applicable 30-calendar-day return window. Include your order number, the reason for the exchange, and supporting information where relevant.

II. Exchange Authorization: We will review the request and provide instructions for returning the original item. Please wait for authorization before shipping the item back.

III. Replacement Dispatch: Once the returned item has been received and the exchange has been approved, we aim to dispatch an available replacement within 1–3 business days. This is a dispatch target, not a guaranteed delivery time. Actual delivery depends on stock availability, carrier arrangements, and the destination.

IV. Unavailable Replacements: If the requested replacement is unavailable, we will contact you to discuss reasonable alternatives, which may include another available item or a refund where appropriate. Where a replacement or other remedy is required by law, we will honor the applicable requirements.

For shipping estimates and delivery information, please review our Shipping Policy.

6. Refund Method and Processing Time

Approved refunds will generally be issued to the original payment method used for the order, subject to the payment provider's requirements and applicable law.

Supported payment card networks may include American Express, Discover, JCB, Mastercard, and Visa, depending on the payment options available at checkout. The payment methods actually offered for a particular transaction are determined by the checkout page.

I. Refund Review: We will review the return and any supporting information after the returned item is received, or when an alternative resolution is appropriate under the circumstances or required by law.

II. Refund Initiation: Once a return has been received, inspected, and approved, Wilorentha aims to initiate the applicable refund within 1–3 business days after approval. This is our target processing period and does not replace any shorter period required by applicable law.

III. Payment Provider Posting Time: After the refund is initiated, the time required for the funds to appear in the customer's account depends on the card issuer, bank, payment provider, and payment method. These external processing times are outside our direct control and may vary.

IV. Refund Delays or Payment Issues: If the refund has not appeared within the expected period, contact care@wilorentha.com with your order number. We will review the refund status and, where available, provide relevant transaction information.

V. Other Refund Situations: Refunds resulting from order cancellations, failed delivery, unavailable products, or other circumstances will be handled in accordance with the applicable order terms and legal requirements. Nothing in this section permits Wilorentha to delay or withhold a refund beyond a period required by law.

7. Two-Year Product Conformity Warranty

In addition to the commercial return policy above, Wilorentha provides a two-year product conformity warranty for new products purchased directly through our online store. This is a voluntary commercial warranty offered by Wilorentha and is separate from any rights that may arise under applicable federal or state law. It does not represent a claim that every product sold in the United States is subject to a uniform two-year statutory warranty.

I. Warranty Period: The warranty period begins on the date the product is delivered to the customer and continues for two years. A claim must be reported within the warranty period, subject to any longer period or other protection required by applicable law.

II. Covered Issues: The warranty covers manufacturing defects, material or workmanship defects, structural failures, and failures to conform materially to the product description or stated specifications, provided that the issue arises under normal and reasonably intended use.

III. Free Repair or Replacement: For an eligible warranty claim, Wilorentha will provide repair or replacement without charge for the covered remedy, including reasonable shipping or handling costs necessary to complete that remedy. We will first assess whether repair or replacement is appropriate and reasonably available. We will communicate the proposed resolution and any necessary arrangements before proceeding.

IV. When Repair or Replacement Is Not Available: If a covered defect cannot reasonably be repaired or the product cannot reasonably be replaced, or if an attempted remedy does not resolve the covered issue within a reasonable time, we will offer an appropriate further remedy, which may include a refund or price reduction where appropriate and legally available. Any remedy required by applicable law will remain available regardless of the order of remedies described in this policy.

V. Exclusions: To the extent permitted by law, the commercial warranty does not cover ordinary wear and tear, accidental damage occurring after delivery, misuse, neglect, unauthorized modification, improper storage, incorrect assembly contrary to supplied instructions, or damage caused by external events unrelated to a manufacturing or conformity defect. These exclusions do not apply where the relevant condition is attributable to Wilorentha or where applicable law prohibits the exclusion.

VI. How to Submit a Warranty Claim: Contact care@wilorentha.com with your order number, a description of the problem, the date of delivery, and relevant photographs or other supporting information where reasonably available. We may request a reasonable inspection or additional information before determining the appropriate remedy.

VII. Legal Rights Preserved: This commercial warranty supplements rather than replaces any non-waivable rights or remedies available under applicable consumer protection, warranty, or sales laws. Nothing in this policy is intended to waive rights that cannot lawfully be waived or to restrict a remedy that the law requires us to provide.

8. Order Cancellations and Unauthorized Returns

Cancellation requests are handled separately from returns after delivery. If you wish to cancel an order, please contact our support team as soon as possible. A cancellation request does not guarantee that an order can be stopped once processing, fulfillment, or shipment has begun.

Where cancellation is accepted, any applicable refund will be handled according to the order circumstances, our published policies, and applicable law. If the item has already shipped, the return procedure may apply.

Please review our Cancellation Policy for cancellation conditions and procedures.

Returns sent without authorization may take longer to identify and process. If you have already shipped an item without receiving instructions, contact our support team and provide your order number and tracking details. We will work with you to identify the shipment and determine the appropriate next steps.

Nothing in this section limits any rights or remedies available under applicable law.

9. Contact Wilorentha

For return requests, exchanges, warranty claims, refunds, or questions about this policy, please contact our customer support team.

Wilorentha

Address: 8805 Warwick Shore Xing, Orlando, FL 32829, United States

Telephone: +1 (407) 364-8519

Email: care@wilorentha.com

Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)

When contacting us, please include your order number and a brief explanation of your request so that we can locate your purchase and provide appropriate assistance.

10. Related Policies

For additional information about ordering, delivery, payment, privacy, and the operation of our store, please review the following pages:

Shipping Policy

Return and Refund Policy

Cancellation Policy

Terms and Conditions

Privacy Policy

Cookie Policy

Payment Policy

Legal Notice

About Us

Contact Us