Return and Refund Policy

At Wilorentha, we want you to shop for furniture with confidence. This Return and Refund Policy explains our commercial return window, return authorization requirements, shipping costs, refund processing, exchanges, and our two-year product conformity warranty.

Our goal is to handle every request fairly, communicate clearly, and provide solutions consistent with our stated policies and applicable consumer protection laws.

1. Return Eligibility and Notification Period

Wilorentha offers a 30-calendar-day commercial return and exchange window beginning on the date the order is delivered to the shipping address provided by the customer.

To request a return or exchange, you must notify our customer support team within this 30-calendar-day period. The date of delivery will be determined using available carrier tracking information or other reasonable delivery records.

Customers must ship the returned product within 14 calendar days after receiving the return authorization and the necessary return shipping instructions, unless otherwise agreed in writing or required by applicable law.

Submitting a request within the commercial return window does not automatically guarantee approval of every change-of-mind return. Eligibility depends on the reason for the request and the applicable conditions described below.

This 30-day commercial return window does not shorten any mandatory rights or remedies available under applicable law, including rights that may apply to defective, misdescribed, or nonconforming goods.

2. Eligible Return and Exchange Reasons

Customers may submit a return or exchange request for the following reasons.

I. Visible Damage or Appearance Defects: The item arrives with significant scratches, dents, cracks, broken parts, or other material defects that were not disclosed in the product listing.

II. Quality or Functional Defects: The item has a manufacturing defect, structural problem, or functional failure that materially affects its intended ordinary use.

III. Unusual Odor or Material Color Differences: The item has an unusually strong or persistent odor attributable to a product defect, or its color differs materially from the product presentation beyond reasonable variations caused by lighting, photography, or display settings.

IV. Incorrect or Incomplete Orders: The item received is materially different from the item ordered, including an incorrect model, materially different specifications, or missing components represented as included in the purchase.

V. Change of Mind: You no longer want the item or have changed your purchasing decision. Change-of-mind returns are subject to the commercial return window, item-condition requirements, and return shipping costs described in this policy.

For claims involving damage, defects, or incorrect items, please provide photographs, video, or other relevant information where reasonably available. We may request additional details to identify the order and assess the issue. A lack of photographs or video will not, by itself, automatically determine the outcome of a claim.

3. Return Request and Authorization Procedure

I. Contact Our Support Team: Email care@wilorentha.com or call +1 (407) 364-8519 within 30 calendar days after delivery. Please provide your order number, proof of purchase where available, the reason for the request, and relevant supporting information.

II. Receive Written Instructions: Our support team will review your request and provide the outcome and next steps. If the return is authorized, we will confirm the designated return address, shipping method, applicable shipping costs, and any special handling instructions.

III. Prepare and Ship the Item: Follow the instructions provided by our support team and hand the authorized return to the designated carrier within 14 calendar days after receiving both the return authorization and the necessary return shipping instructions, unless otherwise agreed in writing or required by applicable law. Please package the item securely, include the relevant components and accessories, and retain proof of shipment.

IV. Inspection and Resolution: After receiving the return, we will assess the item's condition and the reported issue. We will communicate the outcome and, where a refund is approved, initiate it according to Section 6 of this policy. Inspection will not eliminate rights or remedies that cannot lawfully be excluded.

Please do not send a return to an address that has not been confirmed by our support team. If you have already shipped an item or encounter a problem with the return label, contact us promptly so we can help resolve the issue.

4. Return Shipping Costs and Large-Item Estimates

Return shipping responsibility depends on the reason for the return.

I. Defective, Damaged, or Incorrect Items: For a verified product defect, material damage, incorrect item, or other covered nonconformity, Wilorentha will arrange or reimburse reasonable return shipping costs, including appropriate handling arrangements for large items, subject to the circumstances and applicable law. Customers should contact us before arranging their own return shipment so that we can provide the appropriate instructions.

II. Change-of-Mind Returns: For a return that is not caused by a product defect, damage, incorrect shipment, or other issue attributable to Wilorentha, the customer is responsible for the applicable return shipping cost, provided that the charge and its basis have been properly disclosed before purchase where required.

III. Estimated Return Shipping Cost: For eligible standard return arrangements, the estimated return shipping cost is approximately $8.00–$10.00 per item. This is an estimate, not a guaranteed flat rate. Actual costs may vary according to package dimensions, weight, pickup location, delivery location, carrier pricing, and handling requirements.

IV. Bulky Furniture and Special Handling: Large, heavy, oversized, or freight-shipped furniture may incur return transportation or collection charges substantially higher than the standard estimate. Where a higher charge may apply, we will disclose the applicable estimate or available shipping arrangement before the customer commits to a chargeable return, to the extent reasonably practicable and required by law. Customers should review the product listing, applicable checkout disclosures, and return instructions before purchasing.

V. Original Delivery Charges: For a change-of-mind return, original delivery charges, if any, will be handled according to the disclosed order terms and applicable law. Where a refund is required because of a covered defect, incorrect item, or other qualifying failure, applicable delivery charges and return costs will be handled in accordance with the circumstances and legal requirements.

VI. Return Labels: If Wilorentha provides a prepaid return label or arranges carrier collection, the applicable arrangements and any customer responsibility for shipping costs will be communicated during authorization. Do not assume that a prepaid label is included in every package unless this is expressly confirmed for your order.

5. Item Condition and Exchange Policy

For a change-of-mind return, the item should be returned in a condition suitable for inspection, with its included components and accessories. Please avoid assembly, use, modification, or handling beyond what is reasonably necessary to examine the item, and include the original packaging where reasonably available.

If an item has been used, assembled, damaged, or materially altered beyond what is reasonably necessary for examination, we may assess whether the condition affects eligibility for a discretionary change-of-mind return and whether any deduction is permitted by applicable law. We will not automatically reject a claim for a defective or incorrectly supplied item merely because the original packaging is unavailable.

I. Requesting an Exchange: Contact care@wilorentha.com or +1 (407) 364-8519 within the applicable 30-calendar-day return window. Include your order number, the reason for the exchange, and supporting information where relevant.

II. Exchange Authorization: We will review the request and provide instructions for returning the original item. Please wait for authorization before shipping the item back.

III. Replacement Dispatch: Once the returned item has been received and the exchange has been approved, we aim to dispatch an available replacement within 1–3 business days. This is a dispatch target, not a guaranteed delivery time. Actual delivery depends on stock availability, carrier arrangements, and the destination.

IV. Unavailable Replacements: If the requested replacement is unavailable, we will contact you to discuss reasonable alternatives, which may include another available item or a refund where appropriate. Where a replacement or other remedy is required by law, we will honor the applicable requirements.

For shipping estimates and delivery information, please review our Shipping Policy.

6. Refund Method and Processing Time

Approved refunds will generally be issued to the original payment method used for the order, subject to the payment provider's requirements and applicable law.

Supported payment card networks may include American Express, Discover, JCB, Mastercard, and Visa, depending on the payment options available at checkout. The payment methods actually offered for a particular transaction are determined by the checkout page.

I. Refund Review: We will review the return and any supporting information after the returned item is received, or when an alternative resolution is appropriate under the circumstances or required by law.

II. Refund Initiation: Once a return has been received, inspected, and approved, Wilorentha aims to initiate the applicable refund within 1–3 business days after approval. This is our target processing period and does not replace any shorter period required by applicable law.

III. Payment Provider Posting Time: After the refund is initiated, the time required for the funds to appear in the customer's account depends on the card issuer, bank, payment provider, and payment method. These external processing times are outside our direct control and may vary.

IV. Refund Delays or Payment Issues: If the refund has not appeared within the expected period, contact care@wilorentha.com with your order number. We will review the refund status and, where available, provide relevant transaction information.

V. Other Refund Situations: Refunds resulting from order cancellations, failed delivery, unavailable products, or other circumstances will be handled in accordance with the applicable order terms and legal requirements. Nothing in this section permits Wilorentha to delay or withhold a refund beyond a period required by law.

7. Two-Year Product Conformity Warranty

In addition to the commercial return policy above, Wilorentha provides a two-year product conformity warranty for new products purchased directly through our online store. This is a voluntary commercial warranty offered by Wilorentha and is separate from any rights that may arise under applicable federal or state law. It does not represent a claim that every product sold in the United States is subject to a uniform two-year statutory warranty.

I. Warranty Period: The warranty period begins on the date the product is delivered to the customer and continues for two years. A claim must be reported within the warranty period, subject to any longer period or other protection required by applicable law.

II. Covered Issues: The warranty covers manufacturing defects, material or workmanship defects, structural failures, and failures to conform materially to the product description or stated specifications, provided that the issue arises under normal and reasonably intended use.

III. Free Repair or Replacement: For an eligible warranty claim, Wilorentha will provide repair or replacement without charge for the covered remedy, including reasonable shipping or handling costs necessary to complete that remedy. We will first assess whether repair or replacement is appropriate and reasonably available. We will communicate the proposed resolution and any necessary arrangements before proceeding.

IV. When Repair or Replacement Is Not Available: If a covered defect cannot reasonably be repaired or the product cannot reasonably be replaced, or if an attempted remedy does not resolve the covered issue within a reasonable time, we will offer an appropriate further remedy, which may include a refund or price reduction where appropriate and legally available. Any remedy required by applicable law will remain available regardless of the order of remedies described in this policy.

V. Exclusions: To the extent permitted by law, the commercial warranty does not cover ordinary wear and tear, accidental damage occurring after delivery, misuse, neglect, unauthorized modification, improper storage, incorrect assembly contrary to supplied instructions, or damage caused by external events unrelated to a manufacturing or conformity defect. These exclusions do not apply where the relevant condition is attributable to Wilorentha or where applicable law prohibits the exclusion.

VI. How to Submit a Warranty Claim: Contact care@wilorentha.com with your order number, a description of the problem, the date of delivery, and relevant photographs or other supporting information where reasonably available. We may request a reasonable inspection or additional information before determining the appropriate remedy.

VII. Legal Rights Preserved: This commercial warranty supplements rather than replaces any non-waivable rights or remedies available under applicable consumer protection, warranty, or sales laws. Nothing in this policy is intended to waive rights that cannot lawfully be waived or to restrict a remedy that the law requires us to provide.

8. Order Cancellations and Unauthorized Returns

Cancellation requests are handled separately from returns after delivery. If you wish to cancel an order, please contact our support team as soon as possible. A cancellation request does not guarantee that an order can be stopped once processing, fulfillment, or shipment has begun.

Where cancellation is accepted, any applicable refund will be handled according to the order circumstances, our published policies, and applicable law. If the item has already shipped, the return procedure may apply.

Please review our Cancellation Policy for cancellation conditions and procedures.

Returns sent without authorization may take longer to identify and process. If you have already shipped an item without receiving instructions, contact our support team and provide your order number and tracking details. We will work with you to identify the shipment and determine the appropriate next steps.

Nothing in this section limits any rights or remedies available under applicable law.

9. Contact Wilorentha

For return requests, exchanges, warranty claims, refunds, or questions about this policy, please contact our customer support team.

Wilorentha

Address: 8805 Warwick Shore Xing, Orlando, FL 32829, United States

Telephone: +1 (407) 364-8519

Email: care@wilorentha.com

Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)

When contacting us, please include your order number and a brief explanation of your request so that we can locate your purchase and provide appropriate assistance.