Payment Policy

At Wilorentha, we are committed to providing a clear, convenient, and transparent payment experience. This Payment Policy explains the payment methods available on our website, how payment transactions are handled, how order totals are calculated, and what customers can expect when paying for purchases through our online store.

By placing an order through our website, you acknowledge that you have reviewed the applicable prices, shipping charges, taxes, and other order details presented during checkout.

1. Accepted Payment Methods

Wilorentha accepts the following payment card brands for eligible transactions, subject to availability at checkout:

I. American Express.

II. Discover.

III. JCB.

IV. Mastercard.

V. Visa.

Available payment methods are displayed during checkout and may vary depending on payment provider availability, transaction eligibility, card issuer requirements, and applicable verification procedures. A payment method listed in this policy may not be available for every transaction.

Customers must select an available payment method and follow the instructions displayed during checkout. We do not guarantee that every card or payment method will be accepted for every purchase.

2. Order Submission and Payment Confirmation

Before submitting an order, please carefully review your selected products, quantities, shipping address, billing information, shipping charges, applicable taxes, and final order total.

I. An order may require successful payment authorization, verification, or confirmation before it can proceed to fulfillment.

II. After an order is successfully submitted, we will generally send an order confirmation email to the email address provided at checkout. The email may include the order number, purchased items, and other relevant order information.

III. A payment authorization, pending transaction, or temporary hold displayed by your bank or card issuer does not necessarily mean that your order has been accepted, captured, or confirmed for fulfillment.

IV. If you do not receive an order confirmation email, please check your spam or junk folder and contact our customer support team before placing another order. This helps reduce the risk of duplicate purchases.

V. We may review or verify an order when necessary to address payment processing issues, suspected fraudulent activity, inconsistent order information, or other legitimate transaction concerns. If additional information is required, we may contact you using the contact details provided with your order.

Order acceptance, payment processing, and fulfillment remain subject to the applicable checkout terms and our Terms and Conditions.

3. Product Prices, Shipping Charges, and Sales Tax

Unless otherwise stated, product prices on the Wilorentha website are displayed in United States dollars (USD).

I. Orders totaling $89.00 or more qualify for free standard shipping, subject to the applicable shipping terms and any clearly disclosed exclusions.

II. Orders totaling less than $89.00 are subject to a flat standard shipping fee of $8.90.

III. Applicable sales taxes are calculated at checkout based on the relevant tax requirements, delivery destination, taxable items, and other applicable transaction details.

IV. The final amount due will be displayed during checkout before you submit your order. Please review the order summary to confirm the product prices, applicable discounts, shipping charges, taxes, and total payment amount.

V. Unless expressly disclosed before purchase, we will not represent an undisclosed additional charge as part of the agreed order price. Any additional charges that may apply to a transaction must be disclosed as required by applicable law.

VI. If a pricing, calculation, or technical error is identified, we will review the affected transaction and take appropriate action consistent with applicable law. We will not use an undisclosed price change to mislead customers about the amount they are agreeing to pay.

Shipping charges, delivery conditions, and other fulfillment details are explained in our Shipping Policy.

4. Payment Authorization, Declined Transactions, and Processing Issues

Payment transactions may be subject to verification, fraud-prevention screening, authorization procedures, or other checks performed by the payment provider or card issuer.

I. A payment may be declined because of incorrect card information, insufficient available funds or credit, issuer restrictions, security checks, payment provider requirements, or other transaction-related reasons.

II. If your payment is declined, please verify the information entered at checkout, contact your card issuer if necessary, or select another payment method that is available for your transaction.

III. If your bank account or card statement shows a pending charge but you have not received an order confirmation, please contact us before attempting another purchase. Pending authorizations and temporary holds may be handled differently from completed charges, depending on the payment provider and card issuer.

IV. If you believe that a payment was completed but your order status remains unclear, contact us with your order number, transaction reference if available, and a description of the issue. We will review the available transaction information and provide appropriate assistance.

V. If you notice a transaction that you do not recognize, please contact your card issuer or payment provider promptly. You may also notify our customer support team so that we can review any related order information.

VI. We do not guarantee a specific authorization outcome or the timing of a bank's release of a pending authorization. Processing and release times depend on the relevant financial institution and payment provider.

5. Payment Security and Personal Information

Wilorentha takes reasonable measures to help protect payment-related information and order details in connection with online purchases.

I. Payments are processed through the payment methods and payment service providers made available during checkout. The information required to authorize and complete a transaction may be collected or processed by the relevant provider, card issuer, or financial institution.

II. Payment processing and security procedures may include transaction verification, fraud-prevention screening, and other measures implemented by the relevant payment service provider.

III. Customers should provide accurate billing, shipping, and contact information when placing an order. Inaccurate or incomplete information may delay payment verification, order processing, or delivery.

IV. For your security, do not send your full payment card number, card security code, account password, or other sensitive authentication information to us by email.

V. Our handling of personal information is described in our Privacy Policy. Information about cookies and relevant tracking technologies is provided in our Cookie Policy.

Nothing in this section constitutes a guarantee that every transaction or communication is entirely free from security risks.

6. Cancellations, Returns, and Refunds

Order cancellations, returns, and refunds are subject to the applicable conditions described in our separate policies.

I. If you wish to cancel an order, please review our Cancellation Policy and contact us as soon as possible. A cancellation request may not be effective if the order has already entered processing, shipment, or another stage that prevents cancellation.

II. If a cancellation is approved and a refund is applicable, we will initiate the refund in accordance with the applicable order terms and our cancellation procedures.

III. For approved returns, refunds will generally be issued to the original payment method used for the purchase, unless another method is required or permitted under applicable law or agreed upon with the customer.

IV. Our target processing timeframe is one to three business days after a refund has been approved and initiated. This timeframe refers to our refund processing and does not guarantee when the refunded funds will appear in your account.

V. The time required for a refund to appear on a card statement or in a financial account may vary depending on the card issuer, payment provider, financial institution, and payment method.

VI. Return eligibility, return shipping costs, product condition requirements, exchanges, and other refund conditions are governed by our Return and Refund Policy.

Nothing in this Payment Policy is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

7. Payment Disputes and Customer Support

If you have a question about a charge, payment authorization, declined transaction, order payment, cancellation, or refund, please contact our customer support team.

When contacting us, please provide your order number, the email address associated with your order, and a brief explanation of the issue. If available, you may also provide a transaction reference that does not expose sensitive payment credentials.

I. We will review the information reasonably available to us and work with the relevant payment provider when necessary to investigate a payment-related concern.

II. If you believe a transaction is unauthorized or incorrect, you should promptly contact your card issuer or payment provider and follow its dispute or reporting procedures.

III. Nothing in this section prevents you from exercising applicable rights under your cardholder agreement, payment provider terms, or applicable law.

8. Changes to This Payment Policy

We may update this Payment Policy when necessary to reflect changes to our payment methods, transaction procedures, business operations, or applicable legal requirements.

The version published on our website is intended to describe our current payment practices. We encourage customers to review this page before making a purchase.

Any change to a transaction already placed will be handled in accordance with the terms applicable to that transaction and applicable law.

9. Contact Us

If you have questions about this Payment Policy or need assistance with a payment-related issue, please contact Wilorentha using the following details.

Wilorentha

Address: 8805 Warwick Shore Xing, Orlando, FL 32829, United States

Telephone: +1 (407) 364-8519

Email: care@wilorentha.com

Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)

For your protection, please do not include your full payment card number or card security code in your email or other customer support communications.