Shipping policy
At Wilorentha (“Wilorentha,” “we,” “us,” or “our”), we strive to provide clear shipping information and a reliable delivery experience for our furniture and home furnishing customers. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, tracking services, and procedures for addressing shipping-related concerns.
By placing an order through our website, you acknowledge that you have had the opportunity to review this Shipping Policy. Nothing in this policy limits any consumer rights that cannot be waived under applicable law.
1. Shipping Coverage
I. Wilorentha currently ships eligible products to deliverable addresses within the United States. We do not currently offer international shipping to destinations outside the United States.
II. Delivery availability may depend on the destination address, product dimensions, shipment weight, carrier service coverage, and other logistical restrictions. Certain remote locations, restricted delivery areas, or addresses that cannot accommodate the applicable shipment may be unavailable.
III. Customers must provide complete and accurate delivery information, including the recipient’s full name, street address, apartment or unit number when applicable, city, state, and ZIP code. A valid telephone number may be requested when necessary to coordinate delivery.
IV. If we determine that an order cannot be delivered to the address provided, we will contact the customer to discuss available alternatives. If a suitable delivery arrangement cannot be established, we may cancel the affected order and issue an applicable refund.
2. Shipping Fees and Applicable Taxes
I. Standard shipping charges are based on the merchandise subtotal of the order, subject to the applicable shipping terms displayed at checkout. Orders with a qualifying merchandise subtotal of $89.00 or more, including exactly $89.00, qualify for free standard shipping. Orders with a merchandise subtotal below $89.00 are subject to a flat standard shipping fee of $8.90.
II. The merchandise subtotal used to determine shipping eligibility excludes shipping charges and applicable taxes. Any discount, promotional offer, or other adjustment that affects the qualifying merchandise subtotal will be reflected according to the applicable checkout calculation. Customers should review the final order summary before completing payment.
III. The shipping fee applicable to an order will be displayed at checkout before payment is submitted. If a product, destination, or delivery arrangement is subject to a shipping restriction or a different disclosed charge, the applicable terms presented before purchase will govern that shipment.
IV. We calculate and collect sales tax where required by applicable law. The tax amount may vary according to the delivery destination, taxable product classification, and other legally relevant factors. Any applicable sales tax will be presented in the order summary before the customer completes the purchase.
V. We do not intentionally impose undisclosed mandatory shipping charges. If a material change to the shipping arrangement or cost becomes necessary before an order is accepted, we will communicate the applicable terms and obtain the customer’s agreement where required.
3. Order Processing Time
I. Our standard order processing time is approximately 1–3 business days after an order has been successfully submitted and payment has been confirmed.
II. Processing time covers order verification, inventory or fulfillment coordination, shipment preparation, and arrangements for carrier collection. It is separate from the transit time required for a carrier to transport the shipment to the delivery address.
III. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing may take longer if an order requires additional verification, a product is temporarily unavailable, or circumstances arise that affect fulfillment.
IV. We make reasonable efforts to process orders within the stated timeframe. Customers will be contacted using the available order contact information if a material processing issue is identified that may affect the expected shipment timeline.
V. Customers should ensure that their order details and contact information are accurate. If additional information is reasonably necessary to process an order, the customer may be asked to provide it promptly.
4. Estimated Delivery Time
I. Our standard estimated delivery timeline consists of approximately 1–3 business days for order processing and 5–8 business days for carrier transit after the shipment has been handed over to the carrier.
II. Based on these estimates, the anticipated total delivery time is approximately 6–11 business days from order processing commencement through delivery. This estimate is intended as a general planning guide and is not a guaranteed delivery date.
III. Actual delivery times may vary according to the destination, product dimensions and weight, carrier capacity, transportation schedules, weather, operational disruptions, delivery access restrictions, and other circumstances affecting shipment handling.
IV. Furniture and other bulky products may require additional coordination or specialized delivery arrangements. Where a particular product has a different processing time, delivery estimate, or service requirement, the information disclosed on the applicable product page or at checkout should be reviewed before purchase.
V. We will make reasonable efforts to communicate material shipping delays when we become aware of them. If we cannot ship an order within the applicable promised timeframe, we will provide the required delay notice and explain the available options, including cancellation and a prompt refund where required by applicable law.
VI. Our stated delivery estimates must be supported by our actual fulfillment capabilities. We do not represent that a shipment will arrive within a particular period when we lack a reasonable basis for that estimate.
5. Shipping Carriers and Delivery Services
I. Depending on product requirements, destination, shipment dimensions, and service availability, we may use established carriers such as DHL Express, UPS, or FedEx. The carrier selected for a particular order will depend on the actual shipping arrangement.
II. Carrier availability may vary by destination and shipment type. The carrier assigned to an order will be identified in the shipping confirmation or tracking information when available.
III. Standard shipping does not automatically include furniture assembly, installation, removal of existing furniture, packaging removal, room-of-choice delivery, or other premium services unless the applicable product page, checkout, or written order confirmation expressly states that such services are included.
IV. Customers should review any delivery instructions, access requirements, appointment arrangements, or signature requirements communicated for their shipment. If a delivery requires special access or coordination, customers should ensure that the necessary arrangements can be made.
V. We will provide reasonable assistance with shipping inquiries and, where appropriate, coordinate with the relevant carrier to investigate delivery concerns.
6. Order Confirmation and Shipment Tracking
I. After an order is placed successfully, customers should receive an order confirmation containing relevant purchase information. Shipping confirmation and tracking information will be provided when the order has been prepared for shipment and the relevant details are available.
II. Customers may check their shipment status through the Order Tracking page on our website, where available, by entering the requested order information and the email address or telephone number associated with the order.
III. Tracking information may not become available immediately after a shipping label is generated. The carrier may need time to collect, receive, and scan the package before its tracking system displays an update.
IV. A temporary absence of tracking updates does not necessarily mean that a shipment has been lost. If tracking information remains unavailable or appears inconsistent with the expected delivery progress, customers may contact our support team for assistance.
V. Customers should retain their order confirmation and tracking details until the order has been delivered and the products have been inspected.
7. Shipping Problems, Damaged Items, and Missing Deliveries
7.1 Damaged or Incorrectly Delivered Products
I. Customers are encouraged to inspect delivered products and packaging as soon as reasonably possible. If a product arrives damaged, defective, incomplete, or different from what was ordered, customers should contact us promptly so that we can review the issue.
II. To help us assess the situation, customers may be asked to provide their order number, a description of the issue, photographs of the product and packaging, and other reasonably relevant information.
III. We will review the available information and determine an appropriate resolution in accordance with the circumstances, our applicable return and refund terms, and applicable law. Depending on the issue, available remedies may include replacement, repair where appropriate, return, or refund.
IV. Customers are encouraged to document visible damage to the outer packaging before accepting delivery where inspection is possible. If the carrier provides a procedure for recording visible damage or delivery exceptions, customers may use that procedure where appropriate.
V. Any request for assistance will be assessed individually. Nothing in this section creates an automatic waiver of customer rights because a customer did not report an issue within a particular period, and no reporting recommendation overrides any mandatory legal right.
7.2 Lost Packages and Delivery Confirmation Disputes
I. If tracking indicates that a shipment may have been lost, has remained undelivered beyond the applicable estimate, or has been marked as delivered but cannot be located, customers should contact us so that we can review the available shipping information.
II. When tracking shows “delivered” but the customer has not received the package, customers may check the stated delivery location, household members, building management, or other reasonably accessible delivery locations where applicable.
III. Customers may contact us with their order number and a description of the issue. We may review carrier tracking records, delivery confirmation details, and other relevant information and coordinate with the carrier when appropriate.
IV. A carrier delivery confirmation does not, by itself, prevent a customer from reporting non-receipt. Each report will be evaluated based on the available facts and applicable legal requirements.
7.3 Delayed Shipments
I. If we determine that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide the required notice explaining the delay, any revised shipment information reasonably available, and the customer's applicable options.
II. Depending on the circumstances and applicable law, customers may be offered the opportunity to consent to a shipping delay or cancel the affected order and receive a prompt refund.
III. Where applicable law requires express consent to a delay, we will not treat silence or failure to respond as consent. We will process cancellations and refunds in accordance with the applicable legal requirements.
IV. If we cannot fulfill an order and elect not to ship it, we will notify the customer and arrange an applicable refund. We will not rely on a general delay disclaimer to avoid legally required cancellation or refund obligations.
8. Address Changes, Order Changes, and Cancellation Requests
I. Customers who need to correct a shipping address or request a change to an order should contact us as soon as possible. We will assess whether the requested change can be accommodated based on the order's processing and fulfillment status.
II. Before an order is shipped, an address correction or other change may be possible, but it is not guaranteed. Additional verification may be necessary to protect the order and prevent unauthorized changes.
III. Once a shipment has been handed over to a carrier, rerouting, address changes, or delivery cancellation may be restricted by the carrier and cannot be guaranteed. Any additional charge will be communicated before proceeding where reasonably possible.
IV. Order cancellation requests are subject to the order's status and our applicable cancellation terms. Customers should refer to our Cancellation Policy for additional information. Nothing in this Shipping Policy eliminates cancellation or refund rights provided by applicable law.
V. If an order cannot be shipped within the applicable promised timeframe, the customer will be offered the legally required options for a delay or cancellation, regardless of any general restriction on routine cancellation requests.
9. Delivery Address Accuracy and Failed Delivery Attempts
I. Customers are responsible for reviewing the delivery address and contact information entered during checkout. Incomplete or inaccurate information may result in delays, unsuccessful delivery attempts, additional carrier handling, or the return of a shipment.
II. If a delivery issue arises because the supplied address is incorrect or incomplete, we will make reasonable efforts to help identify an available solution. The outcome may depend on carrier restrictions, whether the shipment has already been dispatched, and whether a correction can be made.
III. If a carrier returns a shipment because delivery cannot be completed, we will review the circumstances with the customer and determine the available options. Any reshipping charge, refund adjustment, or other financial consequence will be assessed based on the actual circumstances, applicable disclosed terms, and applicable law.
IV. We do not automatically assume responsibility for every failed delivery caused by inaccurate information supplied by a customer. However, we will review each case individually and will not apply this provision to exclude any responsibility that cannot lawfully be excluded.
V. Customers should contact us promptly if they discover an address error or receive a carrier notification requiring additional delivery information.
10. Delivery Instructions and Receipt of Furniture
I. Customers should ensure that the delivery location is accessible and suitable for receiving the ordered furniture, including consideration of doorways, elevators, stairways, loading access, and other relevant physical restrictions.
II. Where the carrier requires a signature, delivery appointment, or other receipt procedure, customers should follow the applicable instructions communicated for the shipment.
III. Customers are encouraged to document visible packaging damage and retain relevant delivery records. If a product appears damaged upon arrival, customers should contact us with the relevant information so that we can review the matter.
IV. Delivery arrangements, including whether a shipment is delivered to the doorstep, curbside, a designated entrance, or another location, may depend on the selected carrier service and the terms disclosed for the particular product or order.
V. Unless expressly included in the applicable product description or order confirmation, customers should not assume that delivery includes assembly, installation, disposal of packaging, removal of existing furniture, or placement in a specific room.
11. Shipping Charges, Refunds, and Related Policies
I. Any refund arising from a cancelled order, an undeliverable shipment, or another shipping-related issue will be handled in accordance with the circumstances, the applicable order terms, and applicable law.
II. Shipping charges, return shipping costs, and any applicable refund adjustments will be determined under the relevant policy and the specific facts of the transaction. We will not apply a general shipping provision to override a mandatory refund obligation.
III. For information about product returns, eligible refunds, and the return process, please review our Return and Refund Policy.
IV. For information about accepted payment methods and payment-related matters, please review our Payment Policy.
12. Contact Information
For questions regarding shipping charges, order processing, tracking information, delivery arrangements, or shipment problems, customers may contact Wilorentha through the following channels.
Wilorentha
Address: 8805 Warwick Shore Xing, Orlando, FL 32829, United States
Telephone: +1 (407) 364-8519
Email: care@wilorentha.com
Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)
When contacting us about an existing order, please include the order number and a clear description of your inquiry. Providing relevant photographs or tracking information where appropriate may help us investigate and respond more efficiently.
13. Related Policies and Additional Information
For a complete understanding of your purchase, delivery arrangements, and rights when using our website, please review the following policies and information pages.
III. Cancellation Policy
VI. Cookie Policy
VII. Payment Policy
VIII. Legal Notice
IX. About Us
X. Contact Us